Who we are and what we do
DVLA is an Executive Agency of the Department for Transport (DfT) (see where we sit in government).
The Agency’s headquarters is located in Swansea with a network of 39 local offices across the country.
Our main responsibilities are to:
- maintain over 44 million driver records and 36 million vehicle records
- collect nearly £6 billion a year in vehicle excise duty
- limit tax evasion to no more than 1 per cent
- support the police and intelligence authorities in dealing with vehicle related crime.
Each year we handle around 200 million interactions and 120 million transactions which include:
- 17.6 million drivers transactions
- 88.5 million vehicle transactions.
- 10.3 million driving licences
- 17.3 million vehicle registration documents.
- 19.7 million phone calls
- 250,000 emails.
DVLA is leading the way in government in providing electronic services to its customers.
For more information visit www.direct.gov.uk/en/Motoring
Our vision is to be a modern, highly efficient organisation, providing complete, accurate and up to date information and services that fully meet customer and stakeholder requirements.
Our key purpose
Our key purpose is to keep complete, accurate registers of drivers and vehicles and make them as accessible and as flexible as possible to those who have the right to use them.
These registers underpin action by DVLA, the police and others to keep road users safe and ensure that the law is respected and observed; allow us to collect vehicle excise duty effectively and can be used to deliver other departmental and government initiatives such as traffic management and reducing carbon emissions.
- DVLA Business Plan 2012-13
- Chief Executive message
- About us
- How the Agency is changing
- What we will do
- Sustainability in DVLA
- How much we'll spend and save